Journeys.com Reviews

This store is horrible at replacing items they have sent incorrectly. Because of their ridiculous policy I will not be getting the item I wanted on time. I will never be ordering anything from this store ever again. If I could give this review 0 stars I would.

At checkout I was given the option to take a survey and get a credit up to $100. I did the survey and then was taken to a page where I could select up to four magazine subscriptions that were over $100 in combined value. This is clearly not what people expect when you tell them that you may get $100 if they take the survey. I assumed that it would be up to that amount in money off of my next purchase, but it wasn't. Even so, I went through the magazines (which all appeared to be from last year, so maybe just those magazines trying to push unsold copies), selected what I thought was best, and was taken to checkout where they wanted me to pay for shipping ($8). Absolutely ridiculous, tricking people into taking your survey with a worthless (-$8 value) incentive. I would have left different responses on the survey had I known what they were about to do.

I ordered 6 pairs of shoes for my girls. I received 1 pair. Customer service put me through the run around for weeks and then said they wouldn't do anything. No refund or reshipment. Never shopping here again.

If i could rate it a zero i 1000% would. Ordered a pair of shoes on 8/12 and was charged immediately and went to check my email for the past 3 days (it is now 8/15) and i wasn’t sent a tracking number or even as much as a confirmation email to let me know what i ordered. woke up this morning to my account being charged an additional 60 dollars and now i’m in the negatives and i honestly don’t know how i’m gonna eat for the next few nights. I want to cancel my order now but it’s past customer service hours and looking at these reviews does not give me hope that it’ll be resolved. so unprofessional and all of the replies from the company are the same texts copy and pasted. Trash company and if I don’t get a refund Im throwing hands

This is the worst ever online shopping experience I had. I would rate negative stars if I could. I don’t even know how this shoe company still exists! Defective shoes and unbelievably cumbersome return/refund process. The sole purpose of having a customer service team is to create problems for customers. I spent $20 to ship the defective shoes back and they insisted not receiving them. Do not waste your time and money on this store!

If I could have given Journeys zero stars I would have. I placed an order last week…(3 items) and they only got 1 item in my order correct.
If I had read the reviews before ordering I would have NEVER ordered from them. What got me so angry was the fact that their return policy and customer service sucks…worse experience ever! I trusted them with my $$ to send me the correct items but they can't correct my order until they receive the incorrect item back(THEIR MISTAKE)…make that make sense! I will NEVER order from Journeys again!

I ordered a pair of sandals on 8/4, it is now 8/11. Chatted with an online rep (Judah G) for the details of the delay, and was told he sent a request to basically, wait. Since i said that does not help me, he kurtly ended the chat.
I opened another online chat (Sean N) requesting my order to be canceled and a refund issued. He said it cannot be canceled. The order is "processing" (well, yeah for 7 days now...) and even though it has not shipped, no shipping label was created, no tracking number generated, he convicted that he could not cancel the order. He reiterated several times that i would need to wait to receive my item and basically return it on my dime. Perhaps HE could not cancel it, but i'm sure his suprerior could. The inability to act, performing unethical business practices, and illogical dishonest methods detriment to customers in every possible way calls for a complete system reform. The rep Sean N was more sincere than Judah G, but also kurtly ended the chat on me. Well, i guess that's all they CAN do? They could raise the issue to a superior that CAN cancel the order, call the direct store to halt and cancel it, or perhaps do a few clicks on their computer... but instead, they choose to drive consumers to animosity. Cultivating rancor (in both reps and consumers alike) will inevitably cause disaster.

I ordered some shoes for my granddaughter for school. It said $0 shipping when ordered and now they charged me $23 for shipping - saying I wanted expedited which I would never pay for that. Customer service (chat and telephone) agents were very rude the chat agent actually disconnected me. I have shopped this store for my Grandgirls - never again. After writing a review on Facebook it was immediately erased. Not good customer service! I would have given this experience no stars but it wouldn't let me.

Customer service was having a party in the back ground when I called bc my acct had been charged twice and I was told there was nothing I could do about it and it will take 3-5 business days to be refunded I’m never shopping there again. Buyer beware!

I ordered online a pair of the saylor moon vans that my daughter been wanting. I went to order from the vans website but out of stock so I found the at journeys. Now I bought some shoes there like 2 years ago and was great costumer service etc.but online I would never! I got email saying package shipped but no tracking just said label created waited 2 weeks almost nothing. After I spoke with someone and was told my package was lost and they opening up a claims and it will take 12 businesss days to hear back from them by email! I said no, i just want a refund at this point...was told couldn't give me a refund until after the claim was done.Well claims was done and then told me they were sending a new pair out to me I said I didnt want a other pair sent to me I want a refund told me they couldn't give. refund bc it was already processing to be ship. still 3 weeks later no shoes, no refund and keep getting the run around! I will never buy from them again!